Training Services: Programs

TRAINING SERVICES

As with most of my programming, I like to offer flexibility so what I present matches the specific needs and requests of the clients. Below are some of my program offerings, but they can be tailored very easily.

Programs can be designed to be in a single or multi-day format and can be customized for specific topics and for different operational levels. As well, there is always the option to have the program exclusively managed so specifics, with supporting data, documentation, visuals, and other materials are required, to fine tune the workshop to target exactly the area for which the organization is seeking changes.

While some of the programming remains standard program to program, such as welcomes and introductions, the content is driven by the topic and relies heavily on being interactive through the use of all learning styles for maximum delivery of information.

Check out some of the offerings below including WORKSHOPS, MODULES, and PROGRAMS!

WORKSHOPS

Single or multi-day intensives ranging from eight (8) to forty (40) hour programs over a dedicated period based on specific needs of organization. Preparatory work includes developing scope and objectives in conjunction with organization to assure consistency with company culture and directives while informing participants through expository and best practices through a combination of multi-level learning initiatives for greatest success.

THE DIAMOND SERVICE PROGRAM:

Promoting the 4 “C’s,” CUT, CLARITY, CARAT, & COLOR

Program designed to promote both internal and external customer service, including the sharing of deliverables that managers can use with their own staff members in a similar format. The name of the program has been changed to reflect the culture of the individual organization, as well. Examples from prior programs include Emerald, Ruby, Pearl, and other elements that were highly exclusive and specific to the client.

FOUR SECTIONS @ 75-120 minutes in length with breaks, plus interactive assignments and break-out groups, dependent on final program layout.

SECTION ONE-THE CUT: WHAT IS CUSTOMER SERVICE?

SECTION TWO-THE CLARITY: COMPANY BRANDING

SECTION THREE-THE CARAT: UNDERSTANDING CUSTOMER EXPECTATIONS

SECTION FOUR-THE COLOR: COMMUNICATION

RETAIL; MORE THAN JUST REVENUE PROGRAM:

Tangible Memories = Unforgettable Marketing

Program designed to share a variety of ways to elevate retail beyond just placing items on the shelf and making the act of shopping as much a part of the attraction experience as any other aspect of the operation.

FOUR SECTIONS @ 75-120 minutes in length with breaks, plus interactive assignments and break-out groups, dependent on final program layout.

SECTION ONE-COMPANY BRANDING & BASIC PRODUCT DEVELOPMENT

SECTION TWO-MERCHANDISING

SECTION THREE-REMERCHANDISING

SECTION FOUR-TAKING STOCK: MORE THAN INVENTORY

EVERYONE IS AN ENTERTAINER:

Employee Engagement = Customer Experience

FOUR SECTIONS @ 75-120 minutes in length with breaks, plus interactive assignments and break-out groups, dependent on final program layout.

SECTION ONE-HIRING RIGHT FROM THE START

SECTION TWO-TRAINING & GAME PLAY

SECTION THREE-EMPLOYING PRACTICES WITH GUESTS

SECTION FOUR-RECOGNITION

Also available; Entertainment Development Workshops (simple ways to create entertaining experiences without a stage), Branding Workshops, Mascot Development Workshops, Operations Cross-Training & Streamlining Workshops, Team Building (internally and as marketing opportunity to outside entities).

MODULES

Modules are typically delivered as extended content designed to be incorporated into the work environment on a weekly, bi-weekly, and/or monthly basis based on the needs of the organization. Modules have a pre-determined length of time (number of desired modules).

This programming can also be done in a “learning forum,” format that replicates an intensive university experience. Multiple modules are presented over a specified course period, on average one (1) forty (40) hour or two (2) eighty (80) hour weeks. Each selected module is arranged to be taught in one (1) to (2) hour increments each day with up to 6 different modules being presented over the course time.

All content is created to support the individual organization.

PRODUCT STRATEGY MODULES

Designed to assist in determining key categories, top sellers, unsung heroes, exit strategies, and specified targeting toward passholders. Includes reviewing of current skus and recommendations associated with best practices, such as product tracking, highlighting, movement, and with how product aligns with and supports organization’s Mission, Vision, and Values.

Duration of module is based on overall scope of work, time commitment, required analysis, and time frame.

MERCHANDISING DEVELOPMENT MODULES

Key to sales is how merchandise product through general best practices employed across both traditional and non-traditional sectors. Additionally, includes specific merchandising techniques for individual venues to deliver distinct shopping experiences for guests AND staff training recommendations for engagement.

Duration of module is based on overall scope of work, time commitment, required analysis, and time

STAFF TRAINING MODULES

Offering programming for key team members involved in shop operation that includes merchandising displays, tracking movement of product, and advancing customer service skills.

Duration of module is based on overall scope of work, time commitment, required analysis, and time

PROGRAMS

Programs are one (1) to two (2) hour one-off programs often used to jump-start organization discussions about specific topics of interest or concern. They can be incorporated into broader programming, used as a stand-alone element, or expanded upon to become modules or programs.

Programs can be used for Senior or Middle Management as a supplementary piece when other team members are going through more intensive programming as an oversight and informational tool.

RETURNING HUMANITY TO THE PRACTICE OF BUSINESS

A program designed for managers that gives them insights into working with their teams and how to get the most out of them by remembering they are people. Too often we get caught up in meeting goals, providing top quality customer service, and working within the confines of our budgets, and overlook our most important resources, our staff members.

TRAINING GAMES

A cornucopia of fun, unusual, easy-to-incorporate games that speak to a variety of training issues including teamwork, communication, and customer service. Games can be used for any level of employee and are a sure way to get the summer off to a great start or offer a fun “kick-start” during off-season.

COMMUNICATION: A MULTI-LEVEL ACTIVITY

Too often people think they are good communicators because they are good talkers, but there is far more to appreciating what is going on in a conversation than what is being said. This program delves into the multiple areas that make up communication including listening, choice of verbiage, body language, to name a few areas, and offers some valuable insight into better understanding both our guests and our fellow team members.

TEAM MEMBER TOOLKIT

Little things can make all the difference in both the experience your guests take away from your facility and your staff does to keep them engaged and interested on a daily basis. This workshop offers lots of fun ways to express the personality of your operation through your team while adding to the entertainment value of their experience.

Additional and custom programs available including Brand Development, Team Building, and Consulting for specific or general projects.

SKYPE Training Sessions are available for some programs.

RATES

Rates are variable based on duration of programming, in addition to travel, transportation, visa, hotel, and meal expenses

Multiple programs are offer discounted rates

Specific requests for personalization, such as review/incorporation of a specific park, retail space, existing program, for inclusion in program may involve additional hourly fee schedule

Location procurement and associated needs responsibility of client, in addition to all required supplies for program, including print outs, whiteboards, markers, highlighters, pens, pencils, erasers, and similar, to be provided for workshop execution and deliverables for attendees by client.

Additional and custom programs available including Brand Consulting for specific or general projects.